Resolved -
This incident has been resolved. All services have returned to normal operation.
Mar 9, 19:12 GMT-03:00
Monitoring -
Root cause: A network connectivity issue in our underlying infrastructure caused elevated response times and intermittent connection errors. This affected users accessing the platform, performing management operations, and using domain and email services.
Fix: We have implemented network infrastructure mitigation measures and rerouted traffic to restore service availability. Performance metrics are returning to normal levels and we are monitoring closely to ensure continued stability.
We know disruptions to Learnware Cloud affect your work, and we apologize for the inconvenience.
Mar 9, 16:35 GMT-03:00
Identified -
We have identified the root cause as a network connectivity issue affecting our infrastructure. Our engineering team is implementing mitigation measures and we expect service performance to improve shortly.
Mar 9, 15:21 GMT-03:00
Investigating -
We are investigating performance issues that may be causing slower than normal response times across our platform. Users may experience delays when loading pages, timeouts when performing operations, or intermittent connection errors.
Our team is actively working to identify the root cause and restore normal performance levels.
Mar 9, 09:18 GMT-03:00