Resolved -
This incident has been resolved. All services have returned to normal operation.
Mar 13, 17:46 GMT-03:00
Update -
We are continuing to monitor for any further issues.
Mar 13, 16:20 GMT-03:00
Monitoring -
Root cause: A third-party DNS routing issue caused the Webmail login verification service to fail intermittently, resulting in login failures and timeouts for some users.
Fix: We have applied a fix at the Webmail application level to bypass the affected DNS routing path and restore normal login verification. Performance metrics are returning to normal levels and we are monitoring closely to ensure continued stability.
We know disruptions to Learnware Cloud affect your work, and we apologize for the inconvenience.
Mar 13, 16:05 GMT-03:00
Identified -
We have identified the root cause as a third-party DNS routing issue affecting the Webmail login verification service. Our engineering team is implementing a fix and we expect service to return to normal shortly.
Mar 13, 15:30 GMT-03:00
Investigating -
We are investigating reports of users experiencing issues accessing Webmail. Users may experience login failures or timeouts when attempting to access the service.
Our team is actively working to identify the root cause and restore normal service levels.
Mar 13, 14:34 GMT-03:00